Privacy Policy

A legal disclaimer

Last updated: September 2026

Mackie Landscapes is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Email address
Telephone number
Address or location of the property where services are required
Details you provide when requesting a quotation or making an enquiry
Information contained within correspondence between you and Mackie Landscapes
Details relating to services we provide to you

Our website may also automatically collect limited technical information, such as your IP address, browser type, device information and information about how you interact with the website.

2. How We Use Your Information

We may use your personal information to:

Respond to enquiries submitted through our website
Contact you regarding landscaping services
Arrange site visits and appointments
Prepare and provide quotations
Deliver landscaping, construction and maintenance services
Manage our relationship with customers
Process invoices and payments
Maintain appropriate business and financial records
Improve our website and services
Comply with legal and regulatory requirements

We will only use your personal information where we have a lawful basis for doing so under applicable UK data protection legislation.

Depending upon the circumstances, this may include processing your information where it is necessary to perform a contract with you, to take steps at your request before entering into a contract, to comply with a legal obligation, where we have a legitimate business interest, or where you have provided your consent.

3. Sharing Your Information

Mackie Landscapes does not sell or rent your personal information to third parties.

We may share information with trusted third parties where reasonably necessary to operate our business or provide services to you. These may include:

Website and IT service providers
Accountants and professional advisers
Payment or banking providers
Contractors, subcontractors or suppliers involved in providing services
Government, regulatory or law enforcement authorities where legally required

Where third parties process personal information on our behalf, we take reasonable steps to ensure that the information is handled securely and appropriately.

4. Website Hosting and Cookies

Our website is currently hosted using the Wix platform. Wix and associated service providers may process certain technical information when you visit the website.

Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the site and improve the visitor experience.

Where required, you will be given the opportunity to manage your cookie preferences through the website's cookie controls.

5. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting any legal, accounting or regulatory requirements.

Information relating to enquiries that do not result in work being undertaken will be periodically reviewed and deleted when it is no longer required.

Customer and transaction records may need to be retained for longer periods where required for accounting, taxation, contractual or legal purposes.

6. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

While we take appropriate precautions, no internet-based system can be guaranteed to be completely secure.

7. Your Data Protection Rights

Under UK data protection law, you may have a number of rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict the way we use your information
Object to certain uses of your personal information
Request the transfer of your information where applicable
Withdraw your consent where we rely upon consent to process your information

If you wish to exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms.

Mackie Landscapes is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

9. Contact Us

If you have any questions about this Privacy Policy or how Mackie Landscapes handles your personal information, please contact:

Mackie Landscapes
Email: sam@mackielandscapes.com

10. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Further information is available from the Information Commissioner's Office.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updated version will be published on this page and the "Last updated" date will be amended accordingly.